![]() ![]() By September, it started flickering and eventually stopped responding to touch altogether. Motiwala's 19-year-old daughter, Hawwa bought a second-hand 6 Plus for $750 in February. "That's a lot of money," he says about the fee, estimating it would total about $200 with taxes. Yusuf Motiwala in Mississauga also doesn't plan to take Apple up on its offer. Paul So in Toronto says he's not interested in shelling out $189 to fix a problem he believes is Apple's fault. They should acknowledge the fact they did make the mistake." He wasn't willing to pay that price and he's not keen to cough up $189 for a problem he too believes is Apple's fault. So says he was told he'd have to pay $425 to replace the device because it's no longer under warranty. He says the customer service rep acknowledged touch disease and explained it happened when the phone was bent. ![]() They include Paul So from Toronto who took his iPhone 6 Plus to an Apple store last month. were being inundated with customers looking for fixes for the problem.Īfter CBC News first reported on the issue, we heard from several customers who claim their phones are afflicted. It posted a blog in August claiming that iPhone repair shops in the U.S. The term "touch disease" was first coined by an online repair guide, iFixit. ![]() Apple would not comment on the proposed suits. In order to proceed, all four class actions must first be certified in court. "What they ought to be doing is fixing all of without charge and pay compensation to people who've lost the use of their phone." "Their motive is to maintain the pretense that they didn't design a defective phone," he alleges. Merchant claims Apple came up with a fee for the fix not because it needed the cash but to create the impression touch disease is not its fault. Many iPhone 6 Plus customers have complained that a flickering grey bar appears on the screen before it freezes up and becomes unresponsive to touch. He alleges both the 6 and 6 Plus were designed in a way that even the slightest bend results in a disconnect in the phone, causing the screen to no longer respond to touch. "It's a design defect, so to charge $189 to fix their problem is simply atrocious," claims Regina lawyer Tony Merchant, who's heading up the Canadian lawsuits. involving both iPhone 6 and 6 Plus owners. Wiegers is the lead plaintiff in a proposed Canadian class action lawsuit launched against Apple over touch disease.Ī total of four proposed class-actions have been filed, two in Canada and two in the U.S. "It's ridiculous," she says. "It's their problem and they need to own up to it." $189 fee for show? CBC News asked the tech company why, but it did not address the question.Įven if she could get the fix, Wiegers claims she would never pay $189. Other iPhone 6 customers have also complained of the same problem, but Apple is only offering to fix the bigger 6 Plus. She says it periodically freezes up and becomes useless. "You miss calls, you can't text, it's a horrible piece of crap." Wiegers owns an iPhone 6, which she believes also suffers from touch disease. believes Apple's repair program for iPhones suffering from 'touch disease' is 'ridiculous.' (Trina Rae Wiegers) Trina Rae Wiegers in Prince Albert, Sask. "You can't just pick one and say apparently people are just dropping the 6 Pluses." She claims that many smartphones get dropped, so if that's the culprit, lots of different iPhone models should be suffering from the same problem. "I think it's pitiful," says iPhone owner Trina Rae Wiegers from Prince Albert, Sask. This problem, explains the company, arises after the phone has been dropped "multiple times on a hard surface" and then is subjected to "further stress." 'Pitiful' offer "Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or multi-touch issues," states the company on its website. Apple hit with proposed class action lawsuits over iPhone 'touch disease'īut while Apple is offering a fix, some customers are dismayed to discover the company is charging a fee and placing the blame on them.Customers demand Apple find cure for iPhone 'touch disease'.The suits allege the California-based tech giant knew about the defect and failed to take action. The move follows months of customer complaints about touch disease and multiple proposed class action lawsuits filed against Apple over the issue. The fix will cost American customers $149 US. Apple is finally offering a cure for its iPhone 6 Plus models plagued by so-called "touch disease." The affliction causes the phone's screen to freeze up and no longer respond to touch commands. ![]()
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